Shipping & Return Policy
Last Updated: 7/01/26
At Blue Chico, our goal is simple:
If something isn't right with your order, we'll work with you to make it right while remaining committed to our sustainable, made-to-order business model.
Please read the following policy carefully before placing your order.
SHIPPING POLICY
FREE Shipping
Blue Chico proudly offers FREE Standard Shipping to customers located within the 48 Continental United States on all eligible orders.
Shipping to Alaska, Hawaii, U.S. Territories, APO/FPO addresses, and international destinations is available at applicable carrier rates.
Our Sustainability Promise
Unlike many retailers, Blue Chico does not manufacture large quantities of inventory that may never sell.
Nearly all apparel and many home goods are produced only after an order is placed.
This made-to-order manufacturing process helps:
- Reduce unnecessary waste
- Prevent unsold inventory from entering landfills
- Lower environmental impact
- Create products specifically for each customer
Because your item is created just for you, production takes slightly longer than retailers that ship products already sitting in warehouses.
We appreciate your patience while we create something made specifically for you.
Production Times
Standard Production
Most clothing and home goods are produced within 3–5 business days.
Peak Production Periods
Production may require 8–12 business days during periods of unusually high order volume, including but not limited to:
- Christmas
- New Year's
- Mother's Day
- Father's Day
- National Holidays
- Storewide Promotions
- Fundraising Events
- Seasonal Sales
- Other periods of exceptional demand
Whenever reasonably possible, extended production times will be disclosed on the applicable product page or promotional event.
Shipping Carriers
Orders are shipped through trusted national carriers including USPS and other major carriers selected by Blue Chico.
Tracking information is provided once your order ships.
Delivery Responsibility
Once your order has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.
While Blue Chico works with highly respected shipping providers, we cannot guarantee carrier delivery dates and are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Weather
- Natural disasters
- Carrier delays
- Labor shortages
- Customs processing
- Holidays
- Incorrect shipping addresses supplied by the customer
- Delivery interruptions outside our control
BOOK FAIR ORDERS
Books purchased through our Book Fair program are fulfilled separately.
Most Book Fair orders arrive within 14 days, with many arriving in less than one week.
Book Fair orders ship via FedEx.
RETURN POLICY
Our Commitment
Because many Blue Chico products are manufactured specifically after your order is placed, our return policy differs from retailers that warehouse mass-produced inventory.
Our policy is designed to provide a fair solution for our customers while allowing us to continue operating a sustainable made-to-order business.
Voluntary Returns
(Sizing, Fit, Style Preference or Change of Mind)
If your purchase is not right due to:
- Incorrect size
- Fit preference
- Color preference
- Style preference
- Change of mind
- No longer wanting the item
you may request a return within seven (7) calendar days of the carrier's confirmed delivery date, as shown by the shipment tracking information.
Requests submitted after seven (7) calendar days will not qualify for voluntary return approval unless otherwise required by applicable law.
Our 110% Satisfaction Commitment
We understand that purchasing clothing online can sometimes be challenging.
Rather than simply issuing store credit equal to your purchase price, Blue Chico will issue 110% Store Credit on approved voluntary returns.
Example
Purchase Price: $30.00
Blue Chico Store Credit Issued:
$33.00
This additional 10% is our way of thanking you for giving us another opportunity to earn your business.
Blue Chico Store Credit
Approved Blue Chico Store Credit:
- Is issued electronically after the returned merchandise has been received, inspected, and approved.
- Is calculated using the actual purchase price paid for the returned merchandise after any promotional discounts have been applied.
- Does not include shipping charges, taxes (where permitted by applicable law), gift wrapping, optional services, or any non-merchandise fees unless otherwise required by applicable law.
- May be redeemed toward future purchases at BlueChico.com.
- We encourage customers to redeem their store credit within sixty (60) days of issuance to enjoy the widest selection of available inventory and seasonal collections.
- Blue Chico Store Credit remains valid for five (5) years from the date of issuance, or for any longer period required by applicable law.
- Is not redeemable for cash except where required by applicable law.
- Is non-transferable unless otherwise required by applicable law.
- Any remaining balance continues to be available until expiration.
Return Eligibility
To qualify for store credit, returned merchandise must:
- Have a return request submitted within seven (7) calendar days of the tracking-confirmed delivery date.
- Be unworn.
- Be unwashed.
- Be free of stains.
- Be free of makeup.
- Be free of deodorant marks.
- Be free of smoke, perfume, or other odors.
- Be free of pet hair.
- Be free of excessive lint.
- Include original tags when applicable.
- Be returned in original condition suitable for resale.
Blue Chico reserves the right to inspect all returned merchandise before approving any return.
Returns that fail to meet these requirements may be refused or returned to the customer.
Return Shipping
For approved voluntary returns, customers are responsible for all return shipping costs.
This includes returns resulting from:
- Incorrect size ordered
- Fit preference
- Color preference
- Style preference
- Change of mind
Blue Chico strongly recommends using a shipping service that provides tracking and insurance.
Blue Chico is not responsible for returned merchandise that is lost, delayed, misdelivered, or damaged while being returned.
Damaged, Defective or Incorrect Orders
If your order arrives:
- Damaged
- Defective
- Incorrect due to our error
- Damaged during shipment
please notify Blue Chico within forty-eight (48) hours of the carrier's confirmed delivery time.
Your email must include:
- Your order number
- Clear photographs of the damage or defect
- Photographs of the shipping packaging when shipping damage is suspected
- Subject line:
DAMAGED ITEM
Failure to report damage within the required timeframe may result in denial of the claim unless otherwise required by applicable law.
Upon review, Blue Chico may, at its sole discretion and subject to applicable law:
- Replace the item;
- Issue store credit;
- Issue a refund where legally required; or
- Provide another appropriate remedy.
If Blue Chico determines that a replacement is warranted due to our error or verified carrier damage, Blue Chico will provide instructions regarding any required return shipment and will cover reasonable return shipping costs.
Items Not Eligible for Return
Unless otherwise required by applicable law, the following items are not eligible for voluntary return:
- Clearance merchandise
- Final Sale merchandise
- Personalized products
- Customized products
- Gift Cards
- Digital Downloads
- Merchandise returned after the stated return period
- Merchandise failing to meet the eligibility requirements outlined in this policy
Sizing Information
Every apparel manufacturer uses different sizing standards.
To help customers select the correct size, every clothing product page includes a manufacturer-specific sizing chart.
We strongly recommend measuring yourself before placing your order and comparing your measurements to the sizing chart provided on the product page.
Choosing the correct size remains the customer's responsibility.
If you need assistance before ordering, our Customer Service Team is happy to help interpret sizing charts and recommend the size most likely to fit based on the measurements you provide.
Fraud Prevention
Blue Chico reserves the right to refuse returns, deny store credit, cancel orders, limit future purchases, or take other appropriate action when we reasonably determine that:
- A return request is fraudulent;
- Merchandise has been intentionally damaged;
- The return policy is being abused;
- Excessive returns are being made;
- False information has been provided; or
- The request otherwise violates this policy.
Nothing in this section limits any rights provided to consumers under applicable law.
How to Request a Return
To begin a return request, please complete the Blue Chico Return Request Form below and follow all instructions provided.
Please do not return merchandise without first receiving return instructions from Blue Chico.
START YOUR RETURN👈
Book Returns
Books sold through Usborne Books are governed by the current Usborne Books return and replacement policy.
Eligible book returns, refunds, exchanges, and replacements will be processed in accordance with Usborne's applicable policies.
Questions?
If you have any questions about this Shipping & Return Policy before placing your order, please contact our Customer Service Team. We're always happy to help you make an informed purchase and have the best possible shopping experience.